Seyo App (‘ttmikseyo.app웹사이트 주소’; hereinafter referred to as “Seyo App’) establishes and discloses the following Privacy Policy to protect users’ personal information and enable prompt and smooth handling of related complaints in accordance with Article 30 of the Personal Information Protection Act.
This Privacy Policy shall be effective from January 15, 2025.

Article 1 Purpose for Processing Personal Information

Seyo App will process personal information for the following purposes. The processed personal information will not be used for any purposes other than for the following purposes, and if the purpose of use is changed, necessary measures, such as obtaining separate consent will be taken in accordance with Article 18 of the Personal Information Protection Act.

Sign-up and Account management

Personal information will be processed for the purposes of confirming intent of signing up for account, verifying and authenticating it’s identity for provision of Seyo App services, maintaining and managing the registered status, preventing wrongful use of services, announcing various notices, and handling user complaints.

Handling of user complaints

Personal information will be processed for the purposes of verifying the identification of petitioners, confirming details of the matter at issue, contacting and notifying for fact-finding, and notifying results of complaint processing.

Provision of application and services

Personal information will be processed for the purposes of delivering products, providing services, sending contracts and invoices, providing contents, offering customized services, and processing payments and settlements.

Utilization for service improvement, marketing, and advertising

The personal information will be processed for the purposes of developing new services (products) and providing customized services, providing information on events and promotional information, offering opportunities of participation, providing services and publishing advertisements based on demographic characteristics, verifying the effectiveness of services, and compiling statistics on access frequency and members’ usage of services.

Article 2 Period of Processing and Retaining Personal Information

Seyo App will process and retain personal information within the period required by law for retaining and using personal information, or within the period of retaining and using personal information consented by users at the time of collecting personal information.
Period of processing and retaining personal information for each category is as follows:

Signing up for registration and membership management

Until withdrawal of their registration, except for the following cases, where the processing and retention period shall be until the end of such cases:

When an investigation or inquiry is in progress due to a violation of relevant laws and regulations:
Until the end of such investigation or inquiry

When there is a remaining obligation or debt related to the use of the application:
Until the settlement of such obligation or debt

Provision of services

Until the completion of provision of services and the completion of payment and settlement, except for the following cases, where the processing and retention period shall be until the end of such cases:

Records on transactions such as disclosure and advertisement, contract details, and fulfillment in accordance with the Act on the Consumer Protection in Electronic Commerce, Etc.
Records on disclosure and advertisement: 6 months
Records on contract and withdrawal, payment, supply of goods, etc.: 5 years
Records on consumer complaints and dispute resolution: 3 years

When retaining communication confirmation data pursuant to the Protection of Communications Secrets Act
Date of telecommunications by subscribers, commence and end time, subscriber number of the other party, location tracking data of a transmitting base station: 1 year
Computer communications and internet log records data, location tracking data of connectors: 3 months

Article 3 Personal Information Items to be Processed

Seyo App handles the following personal information items:

Signing up for membership and account management

When using an email account: [Required] Email, password, name
When using a Google account: [Required] Email [Optional] Family name, given name
When using an Apple account: [Optional] Email, first name, last name

When making inquiries to customer service center

[Required] Email, name

Article 4 Matters Concerning Processing of Personal Information of a Child Under the Age of 14

Seyo App will not process personal information of a child under the age of 14.

Article 5 Matters Concerning Provision of Personal Information to a Third Party

Seyo App will not provide personal information to a third party, and when providing personal information to a third party, it will obtain separate consent before providing it.

Article 6 Matters Concerning Outsourcing of Personal Information Processing

1. When entering into an outsourcing contract, Seyo App specifies in the contract the matters related to responsibilities, such as the prohibition of processing personal information for purposes other than for outsourced purposes, technical and managerial safeguards, restrictions on re-outsourcing, management and supervision of outsourcees, compensation for damages, in accordance with Article 26 of the Personal Information Protection Act, and is monitoring whether the outsourcees are safely processing personal information.
   
   

2. In case of a change in the contents of the outsourced task or the outsourcee, Seyo App will promptly disclose it through this Privacy Policy.

Outsourced processing

EduTEM Co., Ltd.
Korean expression analysis API service provision

Transfer of Personal Information to Overseas

Google Cloud Platform
Contact Information: googlekrsupport@google.com
Recipient Country: United States
Outsourced Task: Cloud infrastructure operation
Transferred Items: Infrastructure operation data required for service provision
Transfer Timing and Method: Transmitted via network at the time of service usage

Amazon Web Services, Inc.
Contact Information: aws-korea-privacy@amazon.com
Recipient Country: United States
Outsourced Task: User authentication server provision, email service provision
Transferred Items: User information, infrastructure operation data required for service provision
Transfer Timing and Method: Transmitted via network at the time of service usage

OpenAI, L.L.C.
Contact Information: support@openai.com
Recipient Country: United States
Outsourced Task: ChatGPT API service provision
Transferred Items: Real-time generated conversation data during service provision
Transfer Timing and Method: Transmitted via network at the time of service usage

Microsoft Corporation - Microsoft Azure
Contact Information: azuresupport@microsoft.com
Recipient Country: United States
Outsourced Task: STT (Speech-to-Text) / TTS (Text-to-Speech) API service provision
Transferred Items: User voice data
Transfer Timing and Method: Transmitted via network at the time of service usage

Amplitude, Inc.
Contact Information: support@amplitude.com
Recipient Country: United States
Outsourced Task: User Behavior Data Analysis
Transferred Items: User ID, visit date and time, device information, service usage history, etc.
Transfer Timing and Method: Transmitted via network at the time of service usage

Polaris Software LLC (“Benchmark Email”)
Contact Information: support@benchmarkemail.com
Recipient Country: United States
Outsourced Task: Email Sending Outsourced Task
Transferred Items: Name, email, nickname, etc.
Transfer Timing and Method: Transmitted via network at the time of membership registration or when member information is entered.

Article 7 Procedure and Method of Personal Information Deletion

Seyo App will delete personal information without delay when the personal information becomes unnecessary with the expiration of retention period and achievement of the processing purposes.
In cases where personal information must be retained in accordance with other laws despite the expiration of the retention period consented by users or the achievement of processing purposes, the relevant personal information will be moved to a separate database (DB) or preserved in a different location.

Deletion procedure

Seyo App selects the personal information that needs to be deleted and deletes it with the approval of a privacy officer of Seyo App.

Deletion Method

Personal information printed on paper is deleted by shredding or incineration.
Personal information stored in electronic file format is deleted using technical methods that make it impossible to play the record back.

Article 8 Matters Concerning Rights and Obligations of Users and Legal Representatives and Exercising Methods

Users may, at any time, exercise their rights to access, correct, delete, and suspend processing of personal information against Seyo App.
The exercise of rights may be made in writing, via email, facsimile transmission (FAX), or other lawful methods, and Seyo App will take measures without delay.

Article 9 Measures for Ensuring Security of Personal Information

Seyo App takes the following measures to ensure the security of personal information:

Managerial measures: establishment and implementation of an internal management plan, operation of an exclusive organization, regular employee training
Technical measures: access control for personal information processing systems, installation of access control systems, encryption of personal information, installation and renewal of security programs
Physical measures: access control for computer rooms, data storage rooms, etc.

Article 10 Matters Concerning Installation, Operation, and Refusal of Devices That Automatically Collect Personal Information

Seyo App uses ‘cookies’, which store and periodically retrieve user information to provide customized services to users.
Cookies are small pieces of information sent by the server (http) and may be stored on the user’s PC hard disk.

Purpose of use of cookies:
Cookies are used to provide optimized information by identifying visit types, usage patterns, popular search terms, and secure connection status.

Installation, operation, and refusal of cookies:
Users may refuse cookies via browser settings. Refusal may limit customized services.

Article 11 Matters Concerning the Collection, Use, Provision, and Refusal of Behavioral Information

Seyo App collects behavioral information to provide optimized services and personalized advertising.

Collected behavioral information:
User’s app browsing history, purchase history
Automatically collected during app usage
Used for service improvement statistics
Deleted 1 year after collection

Advertising partners: Google, Meta

Users may block or allow personalized advertising via device or browser settings.

Article 12 Matters Concerning a Privacy Officer

Privacy Officer
Name: Hyunwoo Sun
Position: CEO
Contact: 02-326-5946, seyo@talktomeinkorean.com

Personal information protection department
Department name: Customer Support Team
Person in charge: Customer Support Team
Contact: seyo@talktomeinkorean.com

Article 13 Department for Receiving and Processing Requests for Access to Personal Information

Department name: Customer Support Team
Person in charge: Customer Support Team
Contact: seyo@talktomeinkorean.com

Article 14 Remedies for Infringement of User’s Rights

Users may contact the following institutions:

Personal Information Dispute Mediation Committee: 1833-6972
Personal Information Infringement Report Center: 118
Supreme Prosecutors’ Office: 1301
Korean National Police Agency: 182

For administrative appeals, refer to www.simpan.go.kr.