Article 1 Purpose

The purpose of these Terms and Conditions is to set forth rights, obligations, and responsibilities of the company and users in using Internet-related services (hereinafter referred to as the “Services”) provided by G9 Co., Ltd. (hereinafter referred to as the “Company”).

Article 2 Definitions

1. Terms used herein shall have the following definitions:

1. “Company” means G9 Co., Ltd.

2. “App” means a virtual place of business established by the Company to provide contents and goods to its members by using information communications facilities such as computers and mobiles to enable transactions of the services which refer to ‘Seyo APP’(Android, iOS)”.

3. “User(s)” means a member or a non-member who accesses the App and uses the Services provided by the Company in accordance with these Terms and Conditions.

4. “Member(s)” means the User who has signed up for the App in accordance with the specified procedures.

5. “Non-member(s)” means the User who has not signed up for the App.

6. “ID” refers to a combination of letters or numbers that the Member inputs and the Company approves and registers, or the Member’s email address collected through social service linkage for the purpose of identifying the Member and enabling the Member’s use of services.

7. “Password” refers to a combination of letters and numbers that the Member registers with the App for the purpose of confirming that the Member corresponds to his/her ID and protecting the Member’s personal information.

8. “Contents” refer to information provided on the App, including data or information such as symbols, letters, shapes, colors, sounds, voices, images, and videos.

9. “Subscription” refers to a service that allows the User to use the Contents of the App on a monthly or yearly basis.

2. Definitions of the terms other than the above terms shall be in accordance with common practices of transaction and related laws.

Article 3 Specification, Explanation and Revision

1. The Company publishes on the landing page of the “Seyo App” website the provisions of these Terms and Conditions, company name, representative’s name, address, telephone number, business registration number, mail-order business declaration number, and a privacy officer for easy recognition by the Users. However, the contents of these Terms and Conditions for the Seyo App shall be available for the Users to access through a linked page.

2. The Company may amend these Terms and Conditions to the extent not violating relevant laws such as the Act on the Consumer Protection in Electronic Commerce, Etc., Act on the Regulation of Terms and Conditions, Framework Act on Electronic Documents and Transactions, Electronic Financial Transactions Act, Digital Signature Act, Act on Promotion of Information and Communications Network Unitization and Information Protection, Etc., and Framework Act on Consumers.

3. When the Company amends these Terms and Conditions, the date of application and the reason for the amendment shall be specified and announced on the App together with the current terms and conditions from 7 days before the effective date to the day before the effective date. However, if the terms and conditions are changed against the Members, it will be notified with a grace period of at least 30 days. In this case, the Company shall clearly indicate the differences between the pre-revised and post-revised terms and conditions for easy understanding by the Members.

4. If the Company has notified the amendment of these Terms and Conditions as described in the previous paragraph, the Company shall regard that the Member has agreed to the amended terms and conditions unless the Member expresses his/her refusal within 14 days from the notification.

5. The Member has the right not to agree to the amended terms and conditions and may terminate his/her use of services at any time.

6. Matters not specified herein and the interpretation of these Terms and Conditions shall be governed by the Act on the Consumer Protection in Electronic Commerce, Etc., Act on the Regulation of Terms and Conditions, Regulations on the Consumer Protection in Electronic Commerce, etc. prescribed by the Fair Trade Commission, and other relevant laws or customs.

Article 4 Sign-Up

1. Those who wish to use the Services (hereinafter referred to as the “Applicant”) can complete a sign-up process by agreeing to these Terms and Conditions and applying for member registration, which will then be approved by the Company.

2. The Applicant may sign up for the App using an email account or social media logins (Google and Apple).

3. The Company approves the User’s application for registration as described in Paragraph 1 unless the User falls under any of the following cases:

   1. The Applicant has previously lost his/her subscription pursuant to Article 5, Paragraph 3 of these Terms and Conditions (except for the case where 2 years have passed after a person’s loss of subscription pursuant to Article 5, Paragraph 3 and the person has obtained the Company’s approval on his/her rejoining.);

   2. There are false, omitted, or erroneous parts in the registration information;

   3. Registering the Applicant as a Member is expected to significantly impede the technical operation of the App;

   4. The Applicant is under the age of 14 as of the date of member registration;

   5. The Applicant intends to use the Services for illegal purposes;

   6. The Applicant intends to use the Services for profit-making purposes;

   7. Member registration is deemed to significantly impede the normal provision of the Services.

4. Sign-up contract shall be deemed to be concluded at the time when the Company approves the Member’s application for signing up and the member registration is completed.

5. If the Member’s registered information changes, the Member must immediately notify the Company of the changes through the method of modifying the member information. The Company is not responsible for any disadvantages caused by the Member’s failure to modify the changed information.

Article 5 Withdrawal of Registration and Loss of Qualification

1. The Member may request to withdraw his/her registration at any time to the Company, and the Company shall handle the withdrawal process according to the regulations on the Member’s withdrawal.

2. The Company may restrict or suspend the Member’s registration if the Member:

   1. has registered false information or stolen personal information of others at the time of application for member registration;

   2. is threatening the order of electronic commerce by disturbing the others’ use of the App or by stealing their information;

   3. transfers, grants, provides, or shares with others the right to use the Services and Contents without the Company’s permission;

   4. engages in commercial activities using the Services and Contents provided by the Company; or

   5. obstructs or attempts to obstruct the normal provision of the Company’s Services.

3. After the Company restricts or suspends the Member’s registration, if the same action is repeated or the reason is not corrected within 30 days, the Company may deprive of the Member’s registration.

4. If the Company deprives of the Member’s registration, the Member loses access to the App. In this case, the Company shall notify the Member and give an opportunity of at least 30 days for explanation before cancelling the member registration. In this case, the Company shall not refund and restore the Member’s purchased subscription.

Article 6 Notice to the Member

1. When giving notice to the Member, the Company may send an email to the email address designated by the Member under agreement with the Company, or notify by posting announcement or publishing a pop-up window on the App.

2. The Company may replace individual notifications by posting them on the App’s bulletin board such as the announcement board for more than 1 week when notifying to many and unspecified Members. However, individual notices shall be given for matters that have a significant impact on the Member’s own transactions.

Article 7 Provision and Change of the Services

1. The Company performs the following tasks:

   1. Providing information on the Services and Contents on the App and concluding purchase contracts;

   2. Contents provision services; and

   3. Other services or tasks designated by the Company.

2. In case of the Goods unavailability or changes in technical specifications, the Company may change the details of the Goods and Services to be provided under future contracts. In such cases, the Company immediately announces the details of the changed Goods and Services and the delivery date on the location where the current Goods and Services are posted.

3. If the Company changes the content of the Services or Goods that it has contracted with the Member due to reasons such as Goods unavailability or changes in technical specifications, the Company immediately notifies the Member at an address where such notification is possible.

4. In the case of the preceding paragraph, the Company compensates the Member for any damages suffered. However, if the Company proves that it did not act intentionally or negligently, it shall not be liable for compensation.

Article 8 Interruption of the Services

1. The Company will make every effort to provide the Services 24 hours a day, year-round. However, if there is a reason such as repair, inspection, replacement, malfunction of information and communication equipment such as computers, or interruption of communication, the Company may temporarily suspend the provision of the Services. In this case, the fact of Service interruption and the reason will be announced to the User through the App notice or electronic mail, etc.

2. In the event that the Services are interrupted or an error occurs for more than 4 hours (cumulative time) continuously due to the Company’s fault related to the use of the paid Services provided by the Company, the Company will extend the usage time corresponding to the duration of the malfunction, and the User cannot claim separate compensation for damages against the Company. However, if the Company notified in advance of the suspension or failure of the Services due to reasons such as server inspection, and the suspension or failure of the Services exceeds 10 hours (cumulative time), the User may extend the usage time for only the exceeded time free of charge, and may not claim separate compensation for damages against the Company.

3. If the Company becomes unable to provide the Services due to reasons such as changing the business category, giving up the business, or integrating with another company, the Company will notify the Member 30 days in advance through the method specified in Article 6, and after deducting the amount obtained by multiplying the usage period by the usage fee per day, the Company will proceed with the refund.

Article 9 Subscription

1. The Member can use the Contents and functions additionally provided by the Services by purchasing a subscription. The Company will notify the Member of the type, content, period, and precautions of the subscription prior to the purchase of the subscription and take measures to enable the Member to confirm them at any time during the usage period.

2. Subscription purchases are made through payment methods provided by service platforms such as Apple or Google, including payments through app markets and credit cards. Subsequently, the usage fee will be automatically charged and the usage period will be automatically renewed according to the cycle set by the Member at the time of purchase using the registered payment method.

3. Before using the payment method, the Member must complete the procedures required in the payment method in order to proceed with the payment, and the contractual conditions agreed between the Member and the provider of the payment method shall apply to the payment made using the payment method.

4. The Company may offer a free trial period to the Member for a certain period of time. The free trial period is only provided once per ID.

5. If the Member terminates their subscription, the benefits will be maintained until the next automatic renewal date. No automatic payment will be made on the next automatic renewal date, and the subscription benefits will expire starting from the next day.

6. The Member who has purchased a subscription may withdraw his/her subscription within a certain period in accordance with the relevant laws and regulations. The specific methods for terminating and applying for a refund for the subscription are as follows:

① Google Play: To receive a refund, Users should submit a refund request within 48 hours

after the payment.

• How to request a refund

  • Go to play.google.com.

  • At the top right, click your Profile picture.

  • Click Payments & subscriptions.

  • For the order you want to return, click Report a problem.

  • Select the option that describes your situation.

  • Complete the form and note that you'd like a refund.

  • Click Submit.

② Apple App Store: According to the Apple’s policy, refunds are available only via the Apple website or iTunes as the Apple App Store has the authority to refund in-app purchases on the Store solely.

• How to request a refund via web browser

  • Sign in to http://reportaproblem.apple.com

  • Click "I'd like to," then choose "Request a refund."

  • Choose the reason why you want a refund, then choose Next.

  • Choose the app, subscription, or other item, then choose Submit.

• How to request a refund on iTunes

  • Open iTunes Store

  • Tap on “Account” and enter your Apple ID and password

  • Scroll down to “Purchase History” and tap “See All”

  • Choose “Seyo App”

  • Click “Report a Problem”

  • Sign in to iTunes Support page

  • Describe the issue and submit the refund request

1. Subscription memberships purchased through platforms such as Google or Apple cannot be refunded by the Company and are subject to the refund policy of the respective platform, for which the Company is not responsible. The Member must request a refund from the corresponding platform operator, and a certain fee may be charged in the process.

2. In the event of a violation of these Terms and Conditions or other reasons by the Member, the Company may cancel, terminate, suspend, or restrict the Member’s subscription without prior notice.

3. The Company may create and enforce separate terms and conditions or policies for the content and operation of the subscription

4. If the Company cannot provide the purchased subscription as agreed due to force majeure or other similar circumstances, the Company will be exempt from liability.

5. If the Company becomes unable to provide the purchased subscription as agreed due to the fault of the Member, the Company will be exempt from liability, unless there is intentional or gross negligence on the part of the Company.

6. The Company is not responsible for disputes or other issues arising between the Members or between the Members and third parties regarding subscription.

7. The Member shall not engage in any act of disposal such as transferring to a third party or using as collateral the Member’s contractual status or rights and obligations under these Terms and Conditions.

Article 10 Formation of a Contract

1. The Company may refuse to accept a purchase application as described in Article 9 if it falls under any of the following subparagraphs:

   1. If there are falsehoods, omissions, or errors in the application information; or

   2. If the Company determines that accepting the purchase application would significantly hinder the Company’s technical capabilities.

2. When the Member agrees to the Terms and Condition and finishes the procedures of the registration, the contract is concluded.

Article 11 Payment Method

1. The payment methods for the Services purchased on the App are only possible on In-App Purchase through designated platforms are App Store and Google Play store.

2. Depending on the Platform the User chooses, additional charges may apply, and taxes may be added depending on the country or region where the payment is made. The final amount the customer must pay will be checked before the payment.

3. Notwithstanding the preceding paragraph, customers who receive the Services may be required to pay additional customs duties, and the Company shall not be responsible for such payments.

Article 12 Withdrawal of a Contract

1. The withdrawal of contracts (refund and cancellation) for the Services must be requested by email within 7 days from the date the Member has subscribed to the Services, and the withdrawal of subscription must be requested on the App within 7 days after the service has started.

2. If the content of the Service is different from the indicated or advertised content or has been performed inconsistently with the contractual content, the Member may withdraw the contract within 3 months from the subscription purchase date or within 30 days from the date when the Member became or would have been able to be aware of such fact.

Article 13 Effects of Withdrawal of a Contract

1. When refunding the above price, if the Member has paid the price of the App using a payment method, the Company shall promptly request the provider of the payment method to suspend or cancel the billing of the Goods’ price.

2. The Company shall not demand a penalty or damages against the User for withdrawal of the contract, etc.

Article 14 Protection of Personal Information

1. The Company collects the minimum amount of personal information necessary to provide the Services when collecting the User’s personal information.

2. The Company does not collect information necessary for performing a purchase contract at the time of the User’s signing up for the App. However, if it is necessary to identify the User before the purchase contract due to legal obligations under relevant laws, the Company may collect the personal information to the minimum necessary extent for the purpose of identifying the User.

3. When collecting and using personal information of the User, the Company notifies the User of the purpose of collection and obtains consent.

4. The Company will not use collected personal information for purposes other than the intended purpose, and if there is a new purpose of use or if it is provided to a third party, the Company shall notify and obtain consent from the User at the time of use or provision. However, this may not apply if there is a provision to the contrary in relevant laws.

5. If the Company needs to obtain the User’s consent in accordance with Paragraph 2 and Paragraph 3, it must specify or notify in advance the information stipulated by the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. such as the identity of the privacy officer (affiliation, name, phone number, and other contact information), the purpose of collecting and using the information, and matters related to providing information to third parties (recipient, purpose of providing, and contents of the information to be provided), and the Member may withdraw his/her consent at any time.

6. The Member may request to access and correct any errors in his/her personal information held by the Company at any time, and the Company is obliged to take necessary measures without delay. If the Member has requested correction of an error, the Company will not use the personal information until the error is corrected.

7. The Company shall minimize the number of personnel who handle the Users’ personal information to protect their personal information and assumes all responsibility for any damages suffered by the Users due to loss, theft, leakage, unauthorized provision to third parties, tampering, etc. of the Users’ personal information, including credit cards, bank accounts information.

8. The Company or a third party that received personal information from the Company shall promptly delete the personal information when the purpose of collecting or receiving it has been achieved.

9. The Company will not pre-select the consent box for the collection, use, and provision of personal information. In addition, the Company will specify the specific Services that will be restricted if the User refuses to consent to the collection, use, and provision of personal information and shall not limit or refuse to provide Services such as signing up for membership based on the User’s refusal to consent to the collection, use, and provision of personal information items which are not essential.

Article 15 Company’s Obligations

1. The Company shall not engage in any acts prohibited by laws and these Terms and Conditions and shall make its best efforts to continuously and stably provide the Services in accordance with these Terms and Conditions.

2. The Company shall establish a security system to protect the User’s personal information (including credit information) and ensure that the Member can use internet services safely.

3. The Company shall not send commercial emails for profit-making purposes that the Member does not wish to receive.

Article 16 Member’s Obligations Regarding ID and Password

1. The Member is responsible for managing his/her own ID and Password, except in cases mentioned in Article 17.

2. The Member shall not allow a third party to use his/her own ID and Password.

3. In the event that the Member becomes aware that his/her own ID and Password have been stolen or are being used by a third party, the Member must immediately notify the Company and follow the Company’s instructions, if any.

Article 17 User’s Obligations

The User shall not engage in the following activities:

1. Registering false information when applying for or modifying registration;

2. Stealing someone else’s information;

3. Unauthorized modification of information posted on the App;

4. Transmitting or posting information (including computer programs) other than the information specified by the Company;

5. Infringing on the intellectual property rights, including copyrights, of the Company or third parties;

6. Damaging the reputation of the Company or third parties or disrupting their business; and

7. Posting or disclosing obscene or violent messages, images, sounds, or other information that violates public morals on the App.

Article 18 Relationship between a Connecting Platform and a Connected Platform

① When an upper-level Platform and a lower-level Platform are linked by a hyperlink (e.g., the target of the hyperlink includes text, pictures, and moving images), the former is called a connecting Platform (website or app) and the latter is called a connected Platform (website or app).

② When a connecting Platform specifies, on its landing page or on a pop-up screen at the time of connection, that it assumes no responsibility for transactions conducted between the User and a connected Platform based on the Goods, etc. provided independently by the connected Platform, the connecting Platform shall not be held responsible for such transactions.

Article 19 Ownership of Copyright and Restrictions on Use

1. The copyrights of the works created by the Company shall belong to the Company.

2. The User shall not infringe on the Company’s copyrights by violating the Copyright Act.

3. The copyrights of the posts, comments, and other content (hereinafter referred to as “Posts, Etc.”) created by the Member within the App shall belong to the Member.

4. Notwithstanding the preceding paragraph, the Member agrees that the Company may use the Posts, etc. created by the Member for the purpose of promoting the Company and the Services provided by the Company, and in such cases, the Member agrees that the Company may modify or edit the Posts, etc. However, the Member may request the Company to stop using his/her Posts, etc., and in such cases, the Company shall comply with the request unless there is a legitimate reason for not doing so.

5. The Company may take necessary measures, such as deleting the Posts, etc., if the Post, etc. created by the Member violate the law or infringe on the rights of others.

6. If the Posts, etc. created by the Member infringe on the rights of others and cause damages, the Member shall compensate for damages arising out of the foregoing.

Article 20 Dispute Resolution

1. The Company establishes and operates a customer center to reflect reasonable opinions or complaints raised by the Members and to compensate for damages suffered by them.

2. The Company prioritizes handling of complaints and opinions submitted by the Users. However, if prompt handling is difficult, the Company notifies the Users of the reason thereof and expected schedule of handling.

3. If a User requests damage relief in relation to an electronic commerce dispute between the Company and the User, the dispute may be resolved according to the mediation of a dispute resolution agency commissioned by the Fair Trade Commission or the governor of a city/province.

Article 21 Jurisdiction and Governing Law

1. Lawsuits regarding electronic commerce disputes between the Company and the User shall be based on the User’s address at the time of filing, or, if there is no address, shall be under the exclusive jurisdiction of the local court having jurisdiction over the User’s place of residence However, if the User’s address or residence is unclear at the time of filing or if a lawsuit is filed by the User who resides overseas, the court where the Company’s head office is located shall be the competent court of jurisdiction.

2. Korean law shall be applied to electronic commerce lawsuits between the Company and the User.